How to use our service

For beginners

Beginners guide

Registration here

Helpful information

Membership regiatration

Special promotion

Campaigns and gifts are described here. For customers who submitted a preorder: JAL DUTYFREE has a gift for you.Each campaign gift is limited to one per customer who collects the ordered products. Please note that the promotion will end or the gifts will change when the gifts run out even during the promotion.

Preorder benefits

For customers who submitted a preorder: JAL DUTYFREE has a gift for you.

Up to 10% discount

Discounts are described here. See details here.

How to preorder

How to preorder

JAL DUTYFREE Narita Airport duty-free online preorder is only for people who travel overseas from [Narita Airport Terminal 2].You can get your preordered products at JAL DUTYFREE [Narita Airport Terminal 2] after payment. People who travel overseas from [Narita Airport Terminals 1 and 3] cannot use the store.

Flow of preorder

<Online preorder>

  • 1. Add a product to the cart and go to the PROCEED TO ORDER page.
  • 2. If you are using our service for the first time, register as a member or order without membership registration. If you are already a member, log in to My Page.
  • 3. Enter your departure date, flight number, and information on delivery, such as a recipient, and go to the confirmation page.
  • 4. Confirm the information you entered and select “Preorder.”
  • 5. A confirmation e-mail will be sent to you. Print it out and give it to JAL DUTYFREE on the day of departure.
  • ※If you cannot print it out, give the preorder number and your name.

<Preorder by phone/e-mail>

  • 1. Give us only the product you desire, departure date, flight number, destination, name, phone number, and recipient name (only when you are not the recipient) by phone or from the Contact us page. Your preorder number will be issued.
  • 2. Give the preorder number and your name to JAL DUTYFREE on the day of departure.

Confirmation e-mail

After your preorder is complete, a confirmation e-mail will be sent to your registered e-mail address.
If you restrict incoming e-mails, change the setting.
Confirm the details of the preorder, such as the preorder number, in the e-mail.
Because the confirmation e-mail is your receipt, print and give it to the store.
If you have no printer, write down and give the store your preorder number.
We will check your preorder with your preorder number and ticket.
If you have multiple preorders, give all preorder numbers to us.

Deadline

Your preorder is accepted 2-30 days before your departure date.
After the deadline, you can preorder until the day before departure (Excluding weekends, holidays and New Year's holidays).
Toll-free number: 0120-34-4308 (9:00–17:30, Excluding weekends, holidays and New Year's holidays)

When you are not the recipient

A field for the name of the recipient is provided.
Enter the recipient’s name and give a copy of the confirmation e-mail to the recipient.

Change and cancellation

Cancellation and change of preordered product

If you want to cancel or change your preordered product, contact us at 0120-34-8596/0476-34-8596 (9:00–17:30, Excluding weekends, holidays and New Year's holidays). You can also cancel or change at the store on the day of pickup.
If you fail to visit the store on the day of pickup, your preorder is cancelled.

Additional preorder

Preorder only an additional product. A new confirmation e-mail will be sent.You can preorder an additional product two days before departure.

Return and replacement

All sales are final. If a product is defective, give us the purchase date, slip number (10 digits), product name, defect, your name, and your contact phone number, and contact us at 0120-34-8596/0476-34-8596 (9:00–17:30, Excluding weekends, holidays and New Year's holidays).

Payment

Delivery place

You receive your preordered product at JAL DUTYFREE at Narita Airport.
Give the receipt (confirmation e-mail) to the staff on the day of departure.

For departing customers, shipping of duty-free products and delivery on return

By law, duty-free products can be sold only to customers going overseas. Delivery to your home and delivery upon your return are not permitted.

The Customs Law stipulates sales of duty-free (bonded) products. The law includes a government directive “Sold duty-free (bonded) products shall be taken overseas by those leaving Japan.” Almost all products sold at duty-free stores have not been “imported” into Japan. They can be sold duty free by buying and taking them (shipped back) to other countries.

Payment

Payment is accepted only when a product is delivered over the counter.
The prices and specifications of posted products are subject to change without notice. (The prices on the preorder website are correct as of the display date.)

<Payment method>

Cash, credit card, UnionPay, Alipay, WeChat Pay, K PLUS, WAON, EDY, ID, QUICPay, Prepaid transportation cards(Suica・PASMO etc), PayPay, d払い, au PAY, LINE Pay, merpay, JAL coupons, JAL travel card, JALUX coupons for shareholders, JAL/DC gift cards, Kinki Nippon Tourist B’way gift cards, and Keisei Group common coupon are available.
Foreign currencies (only US dollars, euros, Australian dollars, and Canadian dollar bills) are also available.
※Change for foreign currencies is yen.

Available coupons

Available coupons

  • JALクーポン JALクーポン

    JAL coupon

    【Stores】
    JAL DUTYFREE, Fashion & Luxury
    ※Not available with other discounts and coupons.
    ※No charge is given.

    JAL Mileage Bank JAL coupon benefit

    Link https://www.jal.co.jp/jalmile/use/coupon/jalcoupon/

  • JAL旅行券 JAL旅行券

    JAL travel card

    【Stores】
    JAL DUTYFREE, Fashion & Luxury
    ※Not available with other discounts and coupons.
    ※No charge is given.

    JAL Ryoko Tsumitate

    Link https://www.jal.co.jp/tabitsumi/

  • JALUX株主優待券 JALUX株主優待券

    JALUX coupon for shareholders

    【Stores】
    JAL DUTYFREE, Fashion & Luxury
    ※No charge is given.

    JALUX Inc.

    Link https://www.jalux.com/ir/hospitality.html

  • 京成グループ共通優待券 京成グループ共通優待券

    Keisei Group common coupon

    【Stores】
    JAL DUTYFREE, Fashion & Luxury
    ※No charge is given.

    Keisei card

    Link https://keiseicard.jp/

  • 近畿日本ツーリスト 近畿日本ツーリスト

    Kinki Nippon Tourist B’way gift card

    【Stores】
    JAL DUTYFREE, Fashion & Luxury
    ※No charge is given.

    Kinki Nippon Tourist

    Link https://www.knt.co.jp/

     

Restrictions on carry-on liquids

Direct flights

If you are taking a direct flight, liquor, cosmetics, and other liquids purchased at duty free shops after the security screening checkpoint can be taken on board the aircraft. If you are bringing liquids back to Japan that you purchased at duty free shops overseas, you must put them in your check-in baggage.

Transfer flights

Transfer passengers may encounter restrictions on carry-on liquids at the transferring airport. Even products purchased at duty free shops should be placed in a resealable plastic bag or sealed in Security Tamper-Evident Bags (STEBs) to take on board the aircraft or they may need to be relinquished at the transferring airport.

<Liquids in excess of 100 ml (g) >

Liquids in excess of 100 ml (g) must be put into containers with a capacity of less than 100 ml (g). These should be placed in a transparent resealable plastic bag with a capacity of less than 1 liter and sufficient space between items.

Cautions
  • ・The dimensions of the plastic bag should be no larger than 20 cm wide x 20 cm high.
  • ・You cannot take on board containers of capacity 100 ml or larger even if the contents are less than 100 ml.
  • ・You can take only one liquids bag per person, and be sure to leave sufficient space between items.

Aviation Security Rules for Cabin Baggage(MLIT)

<Liquids in excess of 100 ml (g) >

Transfer passengers who purchased liquid in excess of 100 ml need to place the product in Security Tamper-Evident Bags (STEBs) to take on board the aircraft.

<STEBs>

An acronym for Security Tamper-Evident Bag.
A STEB is a special bag that, after it has been sealed, shows clearly if it has been opened.STEBs are intended to alleviate the need to relinquish liquids purchased at duty free shops in airports. The specifications of STEBs must comply with international rules.

Cautions
  • ・Not all countries or regions have adopted STEBs. You may not be able to pass through some transfer checkpoints.
  • ・If you open a STEBs before you pass through any transfer checkpoints, you will not be able to pass through the security checkpoint at the transfer airport.

Changes in Rules on Liquids Purchased at Duty Free Shops (DFS) in Certain Airports in Japan (MLIT)
List and Description of LAGs Restriction(MLIT)

Precautions on our website

Recommended environment

We recommend using our website under the following environment:

PC website

  • Windows

    Internet Explorer 11 Google Chrome 53 Mozilla Firefox 49

  • Mac

    Safari 10 Google Chrome 53 Mozilla Firefox 49

  •     

If you do not have these, you can download them free.
Click the following links, download, and install them.For download and installation methods, refer to each website.

Please do not hesitate to ask if you have any questions.
Toll-free number: 0120-34-8596/0476-34-8596 (9:00–17:30, Excluding weekends, holidays and New Year's holidays)